Privacy Policy

Bhusiness 5 HK Pty Ltd T/A Lyrebird Laundromat

ABN: 71688501359

Effective Date: 03/10/2025

1. Purpose and Commitment

Lyrebird Laundromat (‘we,’ ‘our,’ ‘us’) is committed to protecting the privacy of our customers, employees, contractorss, and partners in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through our laundromat premises, website, Wi-Fi services, loyalty program (‘LyreCircle’), payment systems, CCTV surveillance, and third-party applications.

2. Scope

This Policy applies to:

1. Customers using our laundromat services, website, Wi-Fi, and loyalty program.
2. Employees, contractors, suppliers, and business partners.
3. All personal information collected directly or indirectly by Lyrebird Laundromat.

3. Types of Information Collected

We may collect the following types of personal information:

1. Identification & Contact Information: Name, address, email, phone number.
2. Payment Information: Credit/debit card details, transaction records (processed through secure third-party providers such as BubblePay, TangerPay, or bank terminals).
3. Loyalty Program Data: Membership details, purchase history, preferences.
4. Website & Wi-Fi Data: IP address, device identifiers, login details, browsing patterns (via cookies or analytics).
5. Employment & HR Data: Resumes, references, payroll and tax information, performance records.
6. CCTV Surveillance: Images and video recordings for security and crime prevention.
7. Sensitive Information: Only where reasonably necessary and with consent (e.g., health/safety information for staff).

4. How We Collect Information

We may collect information in the following ways:

1. When you use our laundromat services or premises.
2. When you join LyreCircle loyalty program or complete booking/order forms.
3. When you access our website or connect to our Wi-Fi.
4. Through payment transactions at kiosks, terminals, or third-party apps.
5. Via CCTV monitoring at our laundromat premises.
6. From employees and contractors during recruitment and engagement.

5. Purpose of Collection and Use

We collect, hold, and use personal information for:

1. Delivering and managing laundromat services.
2. Processing payments securely.
3. Managing LyreCircle membership, promotions, and customer engagement.
4. Monitoring security, safety, and fraud prevention via CCTV and access controls.
5. Maintaining business operations, HR, payroll, and legal compliance.
6. Conducting marketing (with opt-in consent, per Spam Act 2003).
7. Improving customer experience, service quality, and website functionality.

6. Disclosure of Information

We may disclose personal information to:

1. Third-party payment providers (e.g., BubblePay, TangerPay, financial institutions).
2. IT and cloud service providers for secure data hosting.
3. Marketing platforms (email, SMS, loyalty systems) only with consent.
3. Security contractors or law enforcement when required by law.
4. Regulatory authorities for compliance purposes.
5. We do not sell or rent personal information to third parties.

7. Data Storage and Security

We take all reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:

1. Encrypted payment processing through PCI-DSS compliant providers.
2. Password-protected systems and role-based staff access.
3. Secure cloud hosting located in Australia or compliant overseas jurisdictions.
4. CCTV footage stored securely and deleted within [30–90 days] unless required for investigation.
5. Regular data backups and staff training on privacy obligations.

8. Overseas Disclosure

Some third-party service providers may store or process data outside Australia. Where this occurs, we take steps to ensure that such providers comply with the APPs or equivalent protections.

9. Access, Correction, and Rights

You have the right to:

1. Request access to the personal information we hold about you.
2. Request correction of inaccurate, outdated, or incomplete information.
3. Opt out of marketing communications at any time.
4. Make a complaint if you believe your privacy rights have been breached.

Requests may be directed to the Privacy Officer at:
echo@lyrebirdlaundromat.com.au

10. CCTV and Premises Surveillance

CCTV operates at Lyrebird Laundromat for the purpose of:

1. Ensuring customer and staff safety.
2. Preventing theft, vandalism, and misuse of facilities.
3. Assisting law enforcement if required.

Recordings are stored securely and accessed only by authorised personnel.

11. Employee and Contractor Privacy

We collect employee and contractor data solely for employment, payroll, safety, and compliance purposes. Access is restricted to authorised managers and HR representatives.

12. Retention and Disposal

Personal information is retained only for as long as necessary to fulfil business or legal requirements. Information no longer required will be securely destroyed or de-identified.

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect business, legal, or technological changes. Updates will be published on our website with the effective date.

14. Contact and Complaints

If you have any concerns, questions, or complaints regarding privacy, please contact:

Privacy Officer

Lyrebird Laundromat

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.